Your Mechanics Fix Cars. Let AI Fix Your Phone Problem.
Customers with a broken-down car aren't patient. They need someone to answer — now.
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Mechanics Can't Answer Phones
Your mechanics are under cars all day with greasy hands, power tools running, and engines apart on the lift. They physically cannot pick up a phone, and your service advisor is already juggling three conversations at the counter.
Service Advisors Are Overwhelmed
Your service advisors are handling walk-ins, writing estimates, updating customers on repairs, and trying to answer the phone — all at once. Something always gets dropped, and it's usually the phone.
Breakdown Calls Need Immediate Attention
A customer stranded on the highway with a dead car isn't going to leave a voicemail and wait. They need a tow and a repair shop that answers immediately. If you don't pick up, they'll call the shop down the road.
Appointment Scheduling Is Chaotic
Without a dedicated system for phone-based scheduling, appointments get double-booked, oil changes and brake jobs get mixed up, and customers show up without proper time allocated for their repair.
40% of Auto Repair Calls Go Unanswered — Each Worth $1,800
Auto repair shops miss 40% of incoming calls, and the average repair order is $1,800. For a busy shop receiving 35 calls per day, that's 14 missed calls — $25,200 in potential revenue lost every single day. But it gets worse: 70% of customers who can't reach a shop will call a competitor within 60 seconds. They're not leaving voicemails; they're solving their problem with someone else. Your best mechanic, your superior diagnostics, your honest pricing — none of it matters if the customer can't get through on the phone.
SelenicAI Is Your Always-Available Service Advisor
SelenicAI answers every call instantly and acts like your most experienced service advisor. It collects make, model, year, mileage, and detailed symptom descriptions so your mechanics know exactly what to expect. Breakdown and tow requests get flagged and routed to dispatch immediately. Oil changes, brake jobs, inspections, and diagnostics are booked directly into your shop calendar with the right time allocation. Recall and warranty inquiries are handled with VIN collection for verification. Your service advisors can finally focus on the customers standing in front of them.
See It In Action
Roadside Breakdown
A customer's car dies on the highway at 5:45pm on a Friday. They can hear a grinding noise from the engine and the temperature gauge was in the red. They need a tow and a repair shop that can look at it.
SelenicAI answers immediately, identifies this as a breakdown emergency, and collects the vehicle details (2019 Honda Accord, 87K miles), exact location (I-95 northbound mile marker 142), and symptoms (grinding noise, overheating). It routes the tow request to dispatch, gives the customer an estimated tow arrival time, and books a Monday morning diagnostic appointment. The customer receives a text with the tow company's ETA and the shop's address.
Check Engine Light Appointment
A customer calls because their check engine light came on this morning. The car seems to be running fine otherwise, but they're worried and want to get it checked.
SelenicAI collects the vehicle information (2021 Toyota Camry, 42K miles), confirms the check engine light is solid (not flashing), asks about any recent changes in performance or fuel economy, and books a diagnostic appointment for Wednesday morning with 2 hours allocated. It sends a confirmation text and reminds the customer to bring any recent service records.
Fleet Maintenance Scheduling
A delivery company's fleet manager calls to schedule oil changes and tire rotations for 8 vehicles over the next two weeks. They need minimal downtime and want to stagger the appointments.
SelenicAI identifies this as a commercial fleet inquiry, collects the company name, fleet size, vehicle types and mileages, and scheduling constraints. It books 8 staggered appointments (2 per day over 4 days) to minimize fleet downtime, sends a complete schedule to the fleet manager via email, and flags the account for commercial fleet pricing with the shop manager.
Built for Auto Repair
Vehicle Intake
Collects make, model, year, mileage, and symptom description before the appointment.
Emergency Tow Routing
Breakdown and tow requests get flagged and transferred to your dispatch immediately.
Service Scheduling
Books oil changes, brake jobs, inspections, and diagnostics into your shop calendar.
Recall & Warranty
Handles recall inquiry calls and collects VIN for warranty verification.
Drive More Revenue Into Your Shop
Auto repair shops using SelenicAI book three times more appointments by capturing calls that previously went to voicemail or competitors.
Capturing 7 previously missed calls per week at the average repair order value of $1,800 adds over $12,000 in weekly shop revenue.
Every breakdown and tow request is answered and routed immediately — the highest-urgency and often highest-value calls your shop receives.
Automated phone intake and scheduling saves over 24 hours of service advisor time per month, letting them focus on in-person customer service.
Ready to Never Miss a Call Again?
See how SelenicAI handles your calls — book a free 25-minute demo.
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